How do I know if a vehicle recovery operator in Exeter is reputable? +
Look for membership of the Institute of Vehicle Recovery (IVR), which sets professional standards for the industry. Check that the operator carries public liability insurance — a minimum of £5 million is standard. Read recent Google reviews and ask whether their drivers hold the relevant vocational qualifications. Avoid operators who will not give you a price before attending.
Do vehicle recovery operators in Exeter need to be licensed? +
All vehicle recovery operators must comply with the DVSA's Operator Compliance Risk Score (OCRS) requirements, and those operating vehicles over 3.5 tonnes need an Operator's Licence. Motorway recovery requires additional PAS 43 certification and specific Highways England accreditation. Always check that the operator you are using holds the correct licensing for the type of recovery you need.
What should I do after a road traffic accident in Exeter? +
Ensure everyone is safe and call 999 if anyone is injured or there is a danger to other road users. Exchange details with all other parties involved — names, addresses, insurance details and registration numbers. Take photographs of the damage and the scene. Do not admit fault. Once the scene is safe, call a recovery operator in Exeter to remove your vehicle if it cannot be driven.
What qualifications should a vehicle recovery operator have? +
Recovery operators should hold an IMI or City & Guilds qualification in vehicle recovery, and their drivers should have the correct driving licence category for the recovery vehicle being used. IVR membership demonstrates ongoing commitment to professional standards. For motorway work, operators must hold PAS 43 accreditation, which covers vehicle specification, equipment and driver training.
What should I do if my car breaks down on the motorway? +
Pull over to the hard shoulder or the nearest emergency refuge area as safely as possible. Switch on your hazard lights, turn your wheels away from the carriageway, and get out of the vehicle on the side away from traffic. Move behind the safety barrier if there is one. Call National Highways on 0300 123 5000 or use an emergency telephone, then call a recovery operator covering Exeter. Never attempt to repair your vehicle on the motorway yourself.
What should I do if my car breaks down on a busy road in Exeter? +
Turn on your hazard lights immediately and try to steer the vehicle to the side of the road, a lay-by or a safe area away from traffic. If it is dark, keep your sidelights on so other drivers can see you. Place a warning triangle 45 metres behind your vehicle if you have one. Stay in the vehicle with your seatbelt on if you feel it is unsafe to get out, and call a recovery operator in Exeter.